Qualtrics Help
Qualtrics at Duke
The Qualtrics survey tool is available free for Duke users through a university-wide site license. Qualtrics is integrated with Duke’s NetID authentication system but also allows sharing of surveys with non-Duke users.
What is Qualtrics?
The Qualtrics Research Suite is a powerful online survey tool available to all faculty, staff and students at Duke University
The Research Suite allows you to build complex surveys that fulfill a variety of research needs. You can use this tool to build surveys, distribute surveys and analyze responses, all from one convenient online location!
Support
Access help by clicking the help symbol (questionmark inside a circle) at the top right of most Qualtrics screens.
Duke’s Qualtrics license includes both e-mail and phone support. If you have questions about how to use Qualtrics or are experiencing technical difficulties, please contact Qualtrics directly by emailing support@qualtrics.com or calling 1-800-340-9194 between 8am-8pm EST.
If you need assistance logging in, sharing surveys, creating and managing groups, or changing survey ownership, please contact the OIT Service Desk at 919-684-2200.
Training and Help Documents
If you are new to Qualtrics or want to get an overview of the software, please view their “Getting Started” tutorials.
Tutorials, webinars and help documentation are available from Qualtrics, including a 6-part video tutorial on Learning to Use Qualtrics for Research.
Contact OIT Training if you have questions about organizing a small group training for your dept. (5 or more required) or getting the training that you need.
For help with survey methodology and best practices contact the Duke Initiative on Survey Methodology at SSRI (Social Science Research Institute) at: dism-ssri@duke.edu.
